It's totally reasonable for a store not to offer refunds, that's smart business for a small place that can't afford the losses that a huge store like Malwart can just write off. It's NOT ok if the item doesn't work properly though, not unless they can exchange it for an identical item. I am pretty sure it's against the law to sell things that you know don't work, and to sell that malfunctioning item again and again? No, I don't think so. The police must be able to do something about that kind of fraud. Somebody has to have some jurisdiction over that!
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