We took our dog there once a few years ago and decided never to bring him back. The place wasn't neglected like you said but the cage that my dog was staying in was way too small for him. It's my fault for not asking to see the kennel in the first place, but they should have also been honest with me and told me straight up that they didn't have comfortable room for such a big dog.
Now we also use Pleasant Park kennels on Manning. My dog loves it! I feel completely confident that my dog is getting excellent care while he is there.
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